The Clients, Associates or any other Users wishing to express their dissatisfaction with respect to the provision and delivery of services, marketing of products or customer service quality, may submit their formal complaint for review and further handling.
The complainant must indicate the identification details and particulars in order to enable the review and describe clearly and fully the facts that gave rise to the complaint.
The complaint must be duly identified and may be submitted by email to info@BFI bank.com.
All decisions taken, whether in favour of the complainant or in other cases, will be formally communicated by Banco de Fomento Internacional S.A.. Every effort shall be undertaken towards a swift conclusion of the complaints procedure. In cases involving a highly complex nature, the complainant will be kept informed by the means which are deemed most adequate.